Customer Service

Customer Service


The Customer Service office, located in the HCWA Administration Building at 1695 Hwy. 20 West, is open from 8:00 a.m. until 4:30 p.m., each business day.  HCWA offers several options for payment of bills.  Click here for payment methods.

If you are a new resident or business moving into Henry County, then welcome. We believe that you will find Henry County to be a great place for you and your family to live or for you to work. Friendly personnel in our Customer Service Department are eager to welcome you to Henry County and to help you set up your water and sewer service. Please give us a call at 770-957-6659.

Upon application for residential service, the HCWA requires a $100 water deposit and, if applicable, a $100 sewer deposit from new customers.  Security deposits will be applied to your account after two years of perfect payment history, or returned when the account is closed with no balance owed.  Commercial customers may call us for a deposit quote on their service.



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Henry County Water Authority | 1695 Highway 20 West | McDonough, GA 30253 | Phone (770) 957-6659 | Fax (678) 583-2466