ESTABLISH NEW SERVICE
In an increased effort to protect customer identity as mandated by the Federal Trade Commission’s Red Flag Rule and to safeguard the integrity of our customer information system, effective July 1, 2023, all residential and commercial customers will be required to submit an application to establish a new account or transfer existing water/sewer service
We are also pleased to offer several reduced deposit incentives for our new residential customers and existing residential customers who are transferring service to a new location. Effective July 1, 2023, HCWA will begin performing soft credit inquiries on residential accounts. This soft credit check verifies your identity, looks at your payment history with other utilities, and will not affect your credit score. A $5.00 application processing fee will be charged for all requests and will be assessed for each location on all residential and commercial properties beginning July 1, 2023.
DOCUMENTS REQUIRED TO START SERVICE: (Along with a completed application)
- Homeowners: Copy of valid picture ID, and signed settlement statement, deed, or tax assessment
- Tenants: Copy of valid picture ID and signed lease agreement
- Commercial property owners: Signed settlement statement, deed, or tax assessment
- Commercial Tenants: Signed lease Agreement
- Property Management Companies: Signed property management agreement/contract
Please select an application below or see our FREQUENTLY ASKED QUESTIONS page for more details:
Homeowners & Tenants: Click here to submit your application electronically and a Customer Service Representative will contact you for scheduling and payment. If you would prefer to download and print your application for mailing or in-person submission, please click here.
Property Management Companies & Landlords: Click here to submit your application electronically and then complete and FAX your credit/debit card or electronic check payment authorization form. If you prefer to download and print your application for mailing or in-person submission, please click here and mail/overnight documents with a check.
Commercial Accounts: Please contact our office for deposit requirements and then click here to submit your application electronically. If you choose to pay with a credit/debit card or electronic check, please complete and FAX your payment authorization form. If you prefer to download and print your application for mailing or in-person submission, please click here and mail/overnight documents with a check.
Residential Builders: To purchase a water meter for new residential construction, please click here.