FAQs

Please click on a title below to learn more under each section.

How often will I be billed?

Our goal is to bill every 30 days, however, when you factor in holidays, weekends, and other unforeseen circumstances, it is not always possible. Your service dates can be verified by looking at your statements each month. This information is located to the left of the consumption charges. 

Do you estimate water usage?

HCWA reads and bills all water meters monthly (either by radio read or manually).

My bill seems really high. What should I do?

There may be several reasons for an increase in your water consumption. Water usage can change due to the season, changes in the size of the household, watering habits, or due to water loss caused by a leak. If there have been no changes in your household habits, click here for information on detecting a leak.

I had a water leak. Why do I have to pay for this water?

There are significant costs in producing clean water and delivering on a continuous basis to your home or business, therefore, we bill for all water that passes through the meter. We allow customers 30 days to repair any leaks and submit proof of repair to our billing department. Once your consumption has returned to normal, your account will be reviewed and any eligible discounts will be applied.

For more information, contact Customer Service at (770) 957-6659 between the hours of 8:00AM to 4:30PM, Monday through Friday or email at customer.care@hcwa.com .

Can I Pay My Water Bill At Other Locations?

Payments should be made directly with HCWA by calling 770 957 6659, in person or through our bill pay link on our website. 

Any payments made through outside companies may have a delay in posting to your account and could result in late fees or service interruptions.

How do I check for leaks?

Click here for information on detecting a leak.

How do I read my meter?

Click here for information on reading your meter.

How do I establish new service?

Click here for information on establishing new service.

Is there a fee to use a credit/debit card?

HCWA will be using a third party to process our payments.  The company chosen to process payments adheres to the highest standards in security today, assuring your information is kept confidential and 100% secure.  The convenience fee of $2.50 goes directly to the payment processing company; no part of the fee is retained by HCWA.

Do I have to pay a deposit?

All HCWA customers are required to pay a deposit to set up service.  Security deposits on residential accounts will be applied to your account after two years of perfect payment history, or returned when the account is closed with no balance owed.  A good payment history is defined as no NSFs and no more than one penalty and no disconnects.

I have lost my water bill. What should I do?

You may acess your account information and pay your bill by clicking the “Pay Your Bill”  button at the top of this page.  If you need further assistance you may call the HCWA Customer Service department at (770) 957-6659 between the hours of 8:00AM to 4:30PM, Monday through Friday.

Why didn't you warn me before turning off my water?

Every bill with a past due balance has a warning that states “NO OTHER NOTICE WILL BE SENT.  CURRENT CHARGES ARE DUE BY DUE DATE.  PAST DUE AMOUNT IS SUBJECT TO IMMEDIATE DISCONNECTION OF SERVICE.”

I filled my pool. Can I get a water discount?

No.  Our policy is to charge for the amount of water used, however, if you have sewer, please call our Customer Service department at (770) 957-6659 between the hours of 8:00AM to 4:30PM - Monday through Friday.