Water Service
Charitable Assistance Program
Want to make a difference and give back to our neighbors who are experiencing financial hardship?
In 2014, Henry County Water Authority’s (HCWA) Board of Directors adopted a resolution authorizing the establishment of HCWA’s Charitable Assistance Program (CAP). At that time, a partnership was developed with a local non-profit organization to administer the program.
As an HCWA customer, you have the opportunity to participate by electing to have your monthly water bill rounded up to the next dollar. For Example, a monthly bill amount of $26.43 is rounded up to $27.00 so .57 cents is donated. One hundred percent of the funds collected are returned to our community to be used exclusively to pay their HCWA water bill. There are no administration fees and you can opt out at any time.
If you are interested in participating in our Charitable Assistance Program, click here to fill out the form.
Your contribution may be small, but the rewards are tremendous.
DISCONNECTION OF SERVICE DUE TO NON-PAYMENT
Please be advised that ALL accounts with a "past due balance" are subject to immediate disconnection.
Water service can be restored if it has been disconnected due to a delinquent account or dishonored payment as follows:
- Payments must be made with a Customer Service Representative to ensure restoration of service.
- Payments made after 4:00 PM will result in service being restored the next business day.
- Payments made over the weekend or on Holidays will result in service being restored the next business day HCWA is open for business.
Customer Service Hours: Monday - Friday 8:00 AM - 4:30 PM
All fees, required deposits, and past-due amounts must be included with payment to have service restored.
Information on fees and deposits can be found by clicking here.
ESTABLISH NEW SERVICE
In an increased effort to protect customer identity as mandated by the Federal Trade Commission’s Red Flag Rule and to safeguard the integrity of our customer information system, effective July 1, 2023, all residential and commercial customers will be required to submit an application to establish a new account or transfer existing water/sewer service
We are also pleased to offer several reduced deposit incentives for our new residential customers and existing residential customers who are transferring service to a new location. Effective July 1, 2023, HCWA will begin performing soft credit inquiries on residential accounts. This soft credit check verifies your identity, looks at your payment history with other utilities, and will not affect your credit score. A $5.00 application processing fee will be charged for all requests and will be assessed for each location on all residential and commercial properties beginning July 1, 2023.
DOCUMENTS REQUIRED TO START SERVICE: (Along with a completed application)
Homeowners: Copy of valid picture ID, and signed settlement statement, deed, or tax assessment
Tenants: Copy of valid picture ID and signed lease agreement
Commercial property owners: Signed settlement statement, deed, or tax assessment
Commercial Tenants: Signed lease Agreement
Property Management Companies: Signed property management agreement/contract
Please select an application below or see our FREQUENTLY ASKED QUESTIONS page for more details:
Homeowners & Tenants: Click here to submit your application electronically and a Customer Service Representative will contact you for scheduling and payment. If you would prefer to download and print your application for mailing or in-person submission, please click here.
Property Management Companies & Landlords: Click here to submit your application electronically and then complete and FAX your credit/debit card or electronic check payment authorization form. If you prefer to download and print your application for mailing or in-person submission, please click here and mail/overnight documents with a check.
Commercial Accounts: Please contact our office for deposit requirements and then click here to submit your application electronically. If you choose to pay with a credit/debit card or electronic check, please complete and FAX your payment authorization form. If you prefer to download and print your application for mailing or in-person submission, please click here and mail/overnight documents with a check.
Residential Builders: To purchase a water meter for new residential construction, please click here.
Note: All meter purchases for commercial construction are processed through our Engineering department. Please click here for additional information.
HCWA Privacy Policy
What information do we collect?
To start a new service or terminate a current service we must verify the name listed on the account and the full Social Security number. Once your account has been established, you can get general information regarding your service by providing the last four digits of your Social Security number.
HCWA requires that all customer accounts contain the full Social Security number as part of the "Red Flags Policy", created by the Federal Trade Commission, in an effort to prevent identity theft. We collect information from you when you register on our website or fill out a form. When ordering or registering on our website, as appropriate, you may be asked to enter your name or email address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer)
- To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
- To administer a contest, promotion, survey, or other site feature.
NOTE: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only
The online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.freeprivacypolicy.com/terms.html.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on September 7, 2016.
Refund Policy
Refunds due to an overpayment on an active customer account that were due to a payment made with a credit card will be refunded by issuing a credit back to the credit card. Refunds due to overpayments on active customer accounts made with any other form of payment: check, cash, or ACH, will be refunded by check after 30(thirty) days from receipt of the original payment.
If there are any questions regarding the privacy or refund policies, you may contact us at 770-957-6659.
FIRE HYDRANT METER
To legally take water from a fire hydrant, you must use a Henry County Water Authority (HCWA) Fire Hydrant Meter. Release or use of water from a fire hydrant without an HCWA approved fire hydrant meter is illegal for anyone other than the Henry County Fire Department.
Applying for a hydrant meter can be done between 8:00 AM and 4:00 PM Monday through Friday. Applications should be submitted to our Billing Department located in the Administration Building at:
- 1695 Highway 20 West, McDonough, Georgia 30253
Applications can also be emailed to: hydrantmeter@hcwa.com
After the hydrant meter application is processed by the HCWA Billing Department, the meter can be picked up no later than 4:30 PM from the HCWA Purchasing and Inventory Department located at:
- 1020 Industrial Parkway, McDonough, Georgia 30253
Hydrant Forms
Anyone who wishes to use a fire hydrant meter must complete a Hydrant Meter Use Application and pay a deposit.
Hydrant Rates
Fire Hydrant Rental Deposit: $1,500
Minimum Monthly Bill (0-11,000 gallons): $93.74
Additional Thousand Gallons (11,001 gallons +): $7.35
Non-compliance Fee (applied each month meter not read by HCWA personnel): $350
Payment of non-compliance fees does not apply to consumption.
*Please note that all credit card transactions are subject to a transaction fee and that fees are subject to change without notice.
HCWA hydrants are silver with blue HCWA tags.
Fire Hoses are not supplied by HCWA; however, equipment rental companies often have them available to rent.
PAYMENT METHODS
The Henry County Water Authority is located at 1695 Highway 20 West, McDonough. Customer service office hours are Monday – Friday 8:00 AM–4:30 PM. Telephone number: (770)957-6659. Fax number: (678)583-2466. Our email address is customer.care@hcwa.com.
Henry County Water Authority has multiple options for our customers:
In-person: Walk-In or Drive-Thru
- Pay with Cash, Paper Check, e-Check, or Money Order (no fee)
- Pay with Visa, MasterCard, or American Express($1.95 convenience fee)
Phone: Dedicated Payment Line
- Pay with e-Check (no fee)
- Pay with Visa, MasterCard, or American Express ($1.95 convenience fee)
Website: One-Time Payment
- Pay with e-Check (no fee)
- Pay with Visa, MasterCard, American Express, GooglePay, ApplePay, PayPal, or Venmo ($1.95 convenience fee)
Register Account - Enter and save your payment method:
- Checking Account or Savings Account (no fee)
- Visa, MasterCard, American Express GooglePay, ApplePay ($1.95 convenience fee)
- Set up Auto-Pay, Text-to-Pay, or Schedule a Payment (fees charged based on payment method)
Bill-Pay:
- Set up an Automated draft through your financial institution (no fee).
All card payments over $300.00 made in person/over the phone will incur a 2.95% convenience fee. Please note that HCWA uses an automated system to process checks so all mailed payments MUST include the payment STUB located at the bottom of your bill. Payments must be RECEIVED, NOT POSTMARKED, BY THE END OF BUSINESS ON THE DUE DATE to avoid a 10% late charge. Please allow 7-10 business days for delivery. Failure to receive a bill does not exempt customers from late charges. Bills in dispute must be submitted within 30 days from the bill date.
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Click here to access your account or make a one-time payment!
TERMINATING SERVICE
To terminate your water or sewer service, please call Customer Service at 770-957-6659 between the hours of 8:00 AM and 4:30 PM, Monday through Friday. All requests completed by 3:00 PM will be processed the following business day.
Most requests can be completed over the phone. We will need to verify your social security identification number with the number listed on the account.
All requests completed by 3:00 PM will be processed the following business day and a final bill will be mailed. Deposits will be applied to the account towards any balance owed, and a refund check will be issued for any credit balance. Please make sure we have the correct forwarding address for the final bill or any refund check.