The Henry County Water Authority is located at 1695 Highway 20 West, McDonough. Customer service office hours are Monday – Friday 8:00 AM–4:30 PM. Telephone number: (770)957-6659. Fax number: (678)583-2466. Our email address is email@example.com. All payments made with a credit/debit card will incur a $1.95 convenience fee up to $300.00, and payments over $300.00 will incur a 2.95% convenience fee. No convenience fee applies for payments made with a paper or electronic check.
PAYING YOUR BILL:
During regular business hours, our main office has two convenient drive-thru lanes, or feel free to walk inside to pay with a representative. Henry County Water Authority also provides multiple, convenient ways for customers to pay 24/7: our night-drop depository located beside the drive-thru of our main administrative building (no cash); our Interactive Voice Response phone system (404-341-9689 or toll-free 1-855-985-1136); or our website where customers can register and sign up for paperless billing, pay-by-text, auto-pay, or make a one-time payment using:
Customers may also choose to speak with a representative by dialing the main number and selecting our dedicated “Payments Only” line. In addition, customers can also pay their bills through their financial institution’s bill pay service, or mail a personal check to our main office. Please note that HCWA uses an automated system to process checks so all mailed payments MUST include the payment STUB located at the bottom of your bill. Payments must be RECEIVED, NOT POSTMARKED, BY THE END OF BUSINESS ON THE DUE DATE to avoid a 10% late charge. Please allow 7-10 business days for delivery. Failure to receive a bill does not exempt customers from late charges. Bills in dispute must be submitted within 30 days from the bill date.
Click here to access your account or make a one-time payment