HCWA Customers Have Payment Options
HCWA customer service reflects a mission to provide convenience and peace of mind to customers whenever possible, which is reflected in the various payment options the Authority offers its customers.
Among the most convenient and efficient methods to pay your monthly bill is to go paperless. HCWA customers can sign up online to view and pay their bill, using the “Pay Your Bill” portal on the Authority’s website at www.hcwa.com.
Traditionally, the majority of HCWA customers have paid their bill in person at the Authority headquarters or by mailing in a check or money order. In addition to accepting payments at the HCWA customer service counter, the Authority has a drive-thru window, a drive-up kiosk and night depository, located beside lane 1 of the drive-thru, for paying after hours. (Please do not leave cash in the HCWA Night Depository.)
Payments also can be made by phone by calling 404-341-9689 or toll-free at 1-855-985-1136, using a VISA or MasterCard. (A $2.50 convenience fee, with a limit of $300 per transaction, will apply to those payments using credit/debit cards.) Payments made online require a credit/debit card or an e-check for use through the Authority’s website portal.
Finally, HCWA customers can pay their water/sewer bill by automated draft, either through their own financial institution or by setting up this service through the Authority. Customers can access their accounts online and make a direct draft from their bank account via the bill pay link on the HCWA website.
For assistance setting up or carrying out any of these HCWA payment methods, contact our Customer Service Department at 770-957-6659.
Chris Wood, Ph.D.